When I was looking for a standing desk with the ability of the entire desktop to become a standing desk, I came across this desk several times. I liked the look of the desk, but was very nervous given several reviews about missing parts and slow customer service.However, I took a shot and ordered the desk anyway. The shipping was very quick and the desk arrived in no time. I had my handy man come to assemble the desk but half way though he told me that the entire motorized part and levers that lifted the desk were missing. I thought to myself, you knew better and should have listened to the reviews.I immediately contacted customer service thinking I would never hear from them. Boy, was I wrong! In less than 24 hours, they got back to me and worked with me to resolve the problem. After several emails back and forth and no gaslighting, they sent me the missing parts, which arrived extremely quickly. After having the desk assembled, I can honestly say that I am so happy that I took a chance and ordered the desk.It is a great desk (not of the highest quality but very good quality). The motorized standing desk function works like a dream, and it has 3 pre save settings which makes life so much easier, with the press of a button you can customize your desired height. Was it an inconvenience to have missing parts, yes. But customer service was amazing and righted the wrong immediately, and for that, I am giving them 5 stars.