Ordered this desk which arrived in a "pristine box" a few days later. Delivery was on time and looked surprisingly damage-free. Heavy items made of MDF board tend to ship poorly - drops can shatter pieces, but this looked like it arrived in perfect shape.... looked like it....I cleared an area big enough to spread the contents out for assembly. There are a LOT of parts and I didn't want to rush through the assembly.**Two hours into the assembly, I was finally ready to set the desk top on the lower frame when I noticed the desktop surface was cracked (on the top side, of course). It looked like it may have been stressed when lifted as it appeared only the laminated finish was cracked.**I decided to continue the assembly and reached another issue - a critical part that was improperly drilled. Yeah, these parts are all supposed to be CNCd - programmed by a computer. Somehow, the program not only drilled the part incorrectly, but passed it when the parts were being placed into the carton for sale/shipping. At that point, I couldn't go any further with the assembly. (I already disassembled the old desk, had the contents scattered around my place and the old desk in pieces in the garage).I went through the instructions and remaining parts to ensure they were all there - and made correctly. THEN I called the Bush Furniture Support Line for help. (Bush doesn't want customers to go back through the seller, they ask you to call their support line instead. This ends up being a GREAT way to trouble-shoot problems much quicker and with less nonsense for the buyer.)David S at Support was very helpful, knew what steps to take to verify the purchase, identify the problems, order the replacement parts, and get them out to me quickly. He said I should allow 5-10 business days for the parts to ship.....Okay. Now my place and desk assembly is in limbo indefinitely.8 days into the wait for notification from Support, I got a text from FedEx that a package was due to be delivered on "day 10". Pleasant surprise. Of course when the box arrived and looked like it was at the bottom of every truck it rode one, I expected the worst. Surprisingly, the two parts were perfect.I completed assembly of the desk and finally got my place back to presentable condition.Summary,**Original shipping was timely. Can't blame anyone with certainty for the cracked part - the mis-drilled part was on Bush.**Expect to spend three hours putting this desk together. There are a LOT of parts, but the desk is engineered very well - tolerances are excellent and instructions are detailed and clear.**Dimensions are as advertised. The desk is very nice and when properly assembled, VERY sturdy and looks great. The drawer hardware is very good.***Plan on getting some extra wood glue - the tube that comes with the hardware is a bit too small to do the entire job. I used Titebond with great results.***IF YOU HAVE A PROBLEM, contact Support - the contact info is on a separate sheet AND on the front page of the assembly instructions.The finished product is high quality.I'm not a fan of "engineered wood" or laminated finishes. HOWEVER the quality of this desk is similar to anything you'll get in most furniture stores.You'd have to spend between 5 and 10 times the price to get a similar desk made as well out of solid wood by a furniture builder.I understand things go wrong from time to time. Nothing in life is perfect.Bush has a system in place to "make it right" when things go wrong. That's all most of us can expect and they got "five stars" for "making it right" quickly.Would I do it all again? Yup.